Terms of Service
The rules for using Lumioh. These terms apply unless superseded by a signed agreement.
Acceptance of terms
- By creating a workspace or using Lumioh, you agree to these Terms.
- You must have authority to bind your organization and be of legal age to contract.
Accounts and access
- You are responsible for account security and ensuring authorized users only.
- We may suspend access for suspected abuse, security risk, or unpaid fees.
Plans, billing, and limits
- Plans are billed per active seat per month in AUD unless otherwise stated.
- Each plan has hard limits for storage, AI credits, and API calls; usage upgrades or plan changes are required to go beyond them.
- Downgrades take effect next billing cycle. Fees are non-refundable unless required by law.
Acceptable use
- No illegal, harmful, or abusive activity. No attempts to disrupt or probe the service.
- AI features must not be used to generate unlawful content or violate third-party rights.
Intellectual property
- You own your data. Lumioh retains rights to the service, software, and brand.
- Feedback may be used to improve the service without obligation.
Data, privacy, and security
- See the Privacy Policy for details on data use and retention.
- We apply encryption, RBAC, and audit logging. Enterprise plans add SSO/SCIM and stronger controls.
Service levels and downtime
- We strive for high availability but do not guarantee specific uptime unless covered by a signed SLA.
- Planned maintenance will be announced on the status page when possible.
Termination
- You may cancel at any time; charges continue through the current term.
- We may terminate for material breach, unlawful use, or non-payment.
Data export and deletion
- You can request export of your workspace data. We will delete data upon verified request, subject to legal requirements.
- Backups are retained for disaster recovery and purge on a schedule.
Governing law and disputes
- Governing law and venue will be specified in the final signed agreement or, absent that, local to Lumioh's principal place of business.
- If required, disputes will follow an agreed escalation path before litigation.
Effective date: December 2025
Contact: legal@lumioh.com