Choose the fastest path to help. Start with quick answers, then reach us with the right context.
Jump into the FAQ anchors below or email us with the topic in your subject for fastest routing.
Contact & response targets
Pick the path that matches your urgency and plan.
Billing & limits
Hard caps, upgrades, and invoices.
Plans use hard limits (no overages). Add usage upgrades or top up wallet (Free) as needed.
Access & workspace
Invites, roles, SSO/SCIM requests.
Check invites, resend, and confirm email. Role changes require admin. SSO/SCIM available for enterprise—email sales.
AI support lane
Budget, behavior, and safety checks.
Check plan AI caps, wallet/upgrade status, and AI Governance for controls and logging. For reviews, email security.
Migrations & imports
Switching from incumbents.
Follow the migration guide for staged cutovers, mapping tips, and what auto-imports. Request assisted migration via email.
Status & incidents
Current state and history.
Check /status for live uptime and past incidents. Subscribe (RSS/email/webhook coming soon). Report with workspace, time, and impact.
Common fixes
Try these before opening a ticket.
Send the right context
Faster responses when you include details.
Include: workspace name/ID, app (Tasks, Console, Vault, etc.), steps to reproduce, expected vs actual, timestamps/timezone, and links/screenshots.
Need security documents or DPAs? Email security@lumioh.com or privacy@lumioh.com.